Privacy Policy for ThreadClean SG
ThreadClean SG ("we," "our," or "us") is committed to protecting the privacy of our customers and users of our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Your privacy is of paramount importance to us, and we are dedicated to handling your personal data responsibly and in compliance with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our automotive and textile care services. This information can be categorised as follows:
- Personal Identification Information: This includes data you voluntarily provide when you book a service, register on our site, subscribe to newsletters, respond to a survey, fill out a form, or otherwise interact with our services. Examples include your name, email address, phone number, and vehicle details (make, model, license plate number).
- Transaction Data: When you make a booking or purchase a service, we collect details related to the transaction, such as the services availed, payment method (though we do not store full payment card details directly; these are handled by secure payment processors), and the date and time of service.
- Technical Data: This includes information about your device and how you access our online platform, such as your IP address, browser type and version, operating system, referral source, pages viewed, and the times and dates of your visits. This data is primarily collected through cookies and similar tracking technologies.
- Communication Data: Records of your communications with us, including emails, chat support interactions, and phone calls, may be retained to improve our customer service and for quality assurance.
2. How We Use Your Information
We use the collected information for various purposes:
- To Provide Services: To process your bookings for car wash, detailing, ceramic coating, upholstery cleaning, and other services, and to fulfill our contractual obligations.
- To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To Personalise User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our online platform.
- To Send Periodic Communications: We may use your email address to send you information and updates pertaining to your service, occasional company news, updates, related product or service information, etc. You can opt-out of marketing communications at any time.
- For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional materials about our services, special offers, or new offerings.
- For Security and Fraud Prevention: To protect our online platform, services, and customers from fraudulent activities and to ensure the security of our operations.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our online platform. Our online platform is secured using SSL certificates for encrypted communication.
4. Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the online platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
- With Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service. These service providers will only have access to your personal information as necessary to perform their functions and are bound by contractual obligations to keep your information confidential.
- For Legal Reasons: We may disclose your information where required to do so by Singaporean law or subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
5. Third-Party Websites
Users may find advertising or other content on our online platform that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our online platform. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other online platform, including websites that have a link to our online platform, is subject to that website's own terms and policies.
6. Your Data Protection Rights
Under the PDPA, you have certain rights concerning your personal data:
- Right of Access: You have the right to request access to your personal data held by us.
- Right of Correction: You have the right to request correction of any inaccurate or incomplete personal data.
- Right to Withdraw Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal and contractual restrictions and reasonable notice.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request the deletion of your personal data.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.
7. Changes to This Privacy Policy
ThreadClean SG has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
8. Contacting Us
If you have any questions about this Privacy Policy, the practices of this online platform, or your dealings with this online platform, please contact us at:
ThreadClean SG
88 Commonwealth Drive, Unit #03-22,
Singapore, Singapore, 149557
Singapore
This document was last updated on 14 May 2024.