Effective Date: 1 January 2024
ThreadClean SG ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
1. Collection of Personal Data
We may collect personal data from you when you:
- Contact us via our website, phone, or email.
- Fill out forms on our website, such as booking requests.
- Visit our physical premises.
- Interact with us on social media.
- Provide feedback or participate in surveys.
The types of personal data we may collect include, but are not limited to: your name, contact number, email address, vehicle make and model, and any other information you voluntarily provide to us.
2. Use of Personal Data
We use your personal data for the following purposes:
- To respond to your inquiries and provide the services you request.
- To process your booking requests and manage appointments.
- To communicate with you regarding your service, updates, or promotions (with your consent).
- To improve our services and customer experience.
- To comply with legal and regulatory requirements.
3. Disclosure of Personal Data
We do not sell or rent your personal data to third parties. We may disclose your personal data to:
- Third-party service providers who assist us in our operations (e.g., IT support, marketing, payment processing), subject to strict confidentiality agreements.
- Law enforcement agencies, regulatory bodies, or other governmental authorities as required by law.
4. Protection of Personal Data
We implement appropriate administrative, physical, and technical measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. We regularly review our security practices to ensure they remain robust.
5. Access and Correction
You have the right to request access to and correction of your personal data held by us. To do so, please contact us at [email protected]. We may charge a reasonable fee for processing any access request.
6. Withdrawal of Consent
You may withdraw your consent for the collection, use, and disclosure of your personal data at any time by contacting us. Please note that withdrawing consent may affect our ability to provide you with certain services.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website, and the updated version will be effective immediately upon posting.
9. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at: [email protected]